General Information

Are there any requirements or restrictions to volunteer?

Volunteers must be 14 years of age or older. Volunteers 14-17 years old must use paper applications filled out by a parent/guardian and will then be entered into the computer system, 18+ years old can apply online.

There may be additional requirements or restrictions based upon the Activities requested. For example, you must have a background check performed and a valid driver’s license if you would like to provide a ride for a client. Activities that involve face to face contact or entering a client’s home will require passing a background check. Activities that involve contact with a minor or elderly will require passing a sex offender database check.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected under the laws of the United States.

How do I know what Opportunities are available?

Each time your community has a new need, your Chapter Leader should send you an email notifying you of activities coming up over the next month or so or last-minute needs. You should then login at http://volunteer.neighborbrigade.org or in the My Impact app and click on the Opportunities tab from the menu.

You can also login at any time to see if there are any needs available. Again, just log in at http://volunteer.neighborbrigade.org or in the My Impact app and click on the Opportunities tab.

Please Note: You may need to update your Qualifications to see some Activities (for example, providing rides will require a valid background check and driver’s license. You can update your Qualifications under the My Profile tab. Other times Opportunities may be visible to everyone and you may be required to provide your Qualifications after signing up.

I just want to make a meal for my neighbor, what’s with all the application questions and requirements?

You can make a meal for your neighbor! Go for it! Feel free to bring over a meal to a friend or someone you know in crisis, however, if your friend needs a larger network of volunteers, that’s where Neighbor Brigade can help! We have thousands of volunteers across the country. With so many strangers interacting we need to have some precautions in place.

  • Qualifications, waivers and liability forms are required by our legal team in order to provide security for all of volunteers, clients and our organization. If anything were to go wrong, accidents or ill-intentions, we will still be able to help our neighbors and protect our volunteers.
  • Demographic questions on the application and in your My Profile settings are optional. However, providing these details not only allows us to apply for grants and funding (almost all of which require this data), but also allows us the ability to examine our practices and outreach to make sure we are succeeding where we intend to, not spending time where we aren’t succeeding and cultivating clients and volunteers from all parts of our communities regardless of gender, race, religion, skin color, ethnicity, culture, language, education or income level. We stand by our organization as inclusive.
  • Our volunteer management software is built to cover the needs of many different models and size volunteer organizations. We cannot customize everything and our organization does not use all of the settings and options and features. This may make the process feel more complicated, but it really still is just an online sign-up! Look at some of our tutorials or contact support@neighborbrigade.org and we are happy to lead you through sign ups!

What are some examples of Qualifications?

Here are some examples of how we protect our volunteers, clients and organization:

  • In order to volunteer or become a client, individuals must accept our liability agreement and waivers.
  • Volunteers age 14-17 must fill out and mail in paper applications with a parent or guardian signature.
  • For volunteer activity that requires face to face contact or entering a client home (i.e. rides, friendly visits, household chores), volunteers will require a background check (CORI in Massachusetts, Sterling Volunteers in other states).
  • For an activity that requires face to face contact or entering a client home (i.e. rides, friendly visits, household chores), any client who is not known personally to a chapter leader or Neighbor Brigade volunteer in good standing (i.e. applies online, cold calls or referred by a social worker), should receive a background check through Sterling Volunteers (which requires computer access).
  • Any activity requiring face to face contact or entering a client home with children or elderly clients will require a SORB check for volunteers.
  • All Meal Preparation task should require Meal Prep training.

Neighbor Brigade sounds awesome! I want to help!

Great! You can find your town from our current chapters at: http://www.neighborbrigade.org. You’ll be asked to fill out an application/questionnaire in which you will set up your username and password, provide contact information and answer some questions that help us in finding funding and grants.

If you don’t see your town, some Chapters may allow volunteers from neighboring towns or you may want to look for the town that you work in (some may not allow this). Try emailing a local Chapter Leader. You can also think about starting a chapter in your town!

What do you do with my information?

Most of your information is kept privately within Neighbor Brigade staff, Chapter Leaders, or possibly board members. You will should be asked first, but on some occasions name and minimal contact information might be share between a client you are serving if you are are a volunteer or to volunteers if you are a client. You are able to opt in to your name being shown in the scheduling software for other volunteers to see. Some Chapter Leaders thank volunteers within chapter communications using first name and possibly last initial. Your optional demographic data is compiled without name attached and used for grant writing and funding purposes. We do not sell or share your contact information and work hard to ensure your online identity, schedule, contact information and any other personal data.

What does money/donations get used for?

Good question, since the majority of our work is volunteering. We have costs associated with insurance, legal fees, software, marketing and outreach, pamphlets/flyers in multiple languages, background checks, providing coolers, salaries of our part time staff. We are up front about our expenses, you can see more specifics in our annual report.

I know someone who could use our help, what is the next step?

You can have the person fill out a Client Application on our website (find the link through your chapter page). If the client doesn’t have computer access, you can fill out the form for them. You can also contact your Chapter Leader or call our toll free number.

I can’t find the activity my Chapter Leader emailed me about, where can I find the activity description?

You can see any of the listed Activities by logging in and looking at the Opportunities tab.

  1. Log in at http://volunteer.neighborbrigade.org or in the My Impact app.
  2. Some activities you might not be able to see if you don’t have updated qualifications in our system. To make sure your Qualifications are up to date go to My Profile -> Qualifications in the menu and update/save the appropriate settings.
  3. Click on the Opportunities tab in the menu.
  4. There is a filter box at the top of the Opportunities page, you may need to adjust your filters if you aren’t seeing Activities that you are qualified for. For example, the Filters may be hiding Activities that have already been filled. Make sure the box next to “Only include activities that have openings available” is unchecked.
  5. Click on the Activity name. You’ll be brought to the Activity description and signup page.
  6. Read/scroll beyond the description and you’ll see the available schedule at the bottom of the page.
  7. Click on the Sign Up button to the right of the date and time shift(s) you are interested in signing up for in the web version or click on the checkbox next to the shift and click the “Signup for Selected” button on the bottom of the shifts in the app to sign up.
  8. You should see a signup confirmation onscreen and can find the shift in your Schedule tab. (Note: You will not receive an email confirmation of your signup.)

What sort of tasks do volunteers perform?

Our volunteers most frequently help out individuals and families in crisis by providing meals, providing rides to doctor’s appointments, walking dogs and community drives and fundraisers.

We also provide a range of other tasks including things like friendly visits, small household chores, assistance with errands, and occasional snow clearing or yard pick up.

How much am I required to volunteer?

There is no requirement. Neighbor Brigade is flexible. You are welcome to volunteer once a week, once a month or once a year based on your interest and schedule. Some months your chapter may not be helping anyone, other months there may be multiple activities to be met every day. You may enjoy helping with meals, but not rides, or just dog walks, so the time spent volunteering will be based on your availability, interest and the client needs at the time.

Can middle or high school students join?

Neighbor Brigade is a great volunteer organization for students. Depending on what is going on in your chapter, it might be a fantastic way to earn volunteer hours for school or other programs. Great Neighbor Brigade activities for students might be cooking a meal, walking a dog, yard cleanup, shoveling, errands, helping with outreach, or organizing community drive items. Volunteer hours may be logged in our Volunteer Management system and signed off by the Chapter Leader or Neighbor Brigade staff if required for school or extracurricular opportunities.
To become an official Neighbor Brigade volunteer, an applicant must be at least 14 years old. Volunteers that are 14-17 years old must mail in paper copies of the volunteer application and have it signed by a parent or guardian to participate.
We are invested in the safety of our volunteers and clients and do not share personal information about volunteers without permission. We run Sex Offender checks and background checks when minors are involved.

Volunteering

What is involved in signing up to prepare and deliver a meal?

Almost anything goes! Unless allergies, dislikes, or food restrictions are mentioned in the description, there are no rules on what you make or don’t make. Remember the containers you deliver the food in will not be returned to you. Some people might make a home-cooked entree with sides and dessert, while others drop off pizza takeout. You decide! Grab takeout from a local restaurant, pick up prepared meals at a deli or grocery store, or make everything from scratch. It’s up to you. You might choose to just  include a main dish (baked chicken, lasagna or soup), or you might want to throw in a salad, fresh bread and cookies for dessert. It’s entirely up to what you want to do! Drop if off warm, or include heating instructions. Anything works! Once you have prepared the meal, you’ll typically drop it off to a cooler outside the clients home during a specified time frame. You generally do not need to ring the doorbell or interact with the recipient, a lot of times this is a quiet time for them!

What happens when I sign up for a ride?

Typically when you sign up for a ride, you will be given a pick up and drop off time. In some cases, you will exchange cell phone numbers so that you can confirm these times with the client or with a doctor’s office (if picking up after an appointment). The client will likely be waiting for you. You may or may not need to go to the door.  Neighbor Brigade volunteers are not legally permitted to perform medical assistance or physically lift clients, but you can help carry or load any extra devices or material into or out of your car. Some rides are split up into separate drop off and pick up tasks and you may only decide to help with one leg of the ride, while other tasks will include both drop off and pickup. Make sure you know what you signed up for, as well as how long it will take you to get to and from the destination. You should know in advance and make sure your car is safe and clean enough to fit the recipient and anything they may have with them (wheelchair, walker, crutches, additional person).

What happens during a friendly visit?

Friendly visits are some of our favorites! Each case is individual, you may be asked to check in on a relative and see if they need help with anything (Neighbor Brigade Volunteers are not legally permitted to perform any medical assistance or treatments). Some clients may just want conversation, some may like to play cards, do a puzzle, watch a TV show together, or go out for ice cream. In some cases, you may find something you can be helpful with, emptying the dishwasher, heating up food, or folding laundry while you talk, but your biggest job would just be to provide a little human interaction. 

What does a dog walk entail?

Often times there is a description of what might be needed for a dog walk, but sometimes clients and dogs are just happy to get the dog out of the house. Generally, you will show up at the client’s home. The dog(s) should be ready and the client will meet you at the door with the leash, poop bags, and any other information. You may want to find out if the dog gets along with other dogs, will pull on the leash if there is a squirrel or other distraction, how to dispose of a poop bag, as well as a recommended walking route if you don’t know the area. We find most dogs we help are well adjusted and well behaved pets. Often times volunteers are given treats to help bond with the dog, you will want to ask before bringing your own in case the dog has food sensitivities. You will likely walk the dog for 10-20 minutes.

Where is the client’s address?

Occasionally, the client’s address is listed in the Activity description, but sometimes you will have to sign up for the activity first, before knowing the address to protect our client privacy or there may be other sensitive private information involved (for example, pin codes to a building entry or phone numbers). If this is the case, and you have already signed up for the activity:

Log in to your volunteer profile via web browser (http://volunteer.neighborbrigade.org) or the My Impact app and click on the Schedule tab from the Menu.

  • On the web browser, hover over or click on the i/information button and you should see the full text of the Activity description, including any additional information just for volunteers who have signed up to help.
  • On the app, click on the Activity name. Any additional information for volunteers who have signed up is listed at the bottom of the description. 

Will I receive a reminder about the Activity I signed up for?

In order to minimize spam filter conflicts, reminder emails are not the default. You will need to opt-in to reminders.  If you opt-in, you will receive reminders on the weekend, one and two weeks before the activity that you’ve signed up for. (So if you sign up on Monday for an activity on Friday, you will not receive an automatic email reminder!)

If you use a calendar service on your phone or computer you can add individual activities from your schedule tab, or set up and subscribe to a calendar feed in your profile. Depending on your calendar settings, it can automatically fill, update and send you reminders (i.e. google calendar, outlook calendar, or iCal).

To set up your subscriptions:

  1. Log in to your volunteer profile at http://volunteer.neighborbrigade.org or on the My Impact app. 
  2. On the website, click on the My Profile/Contacts tab on the upper right side, and scroll down. You’ll see the Subscriptions section on the right side including setting up a calendar feed. On the app, you can subscribe to the reminder emails by going to the Schedule tab of the menu and scrolling down. 

Please note, you will not receive an automated confirmation when you sign up for an activity. Check your schedule tab to confirm your signup!

How do I know what meals everyone else is bringing?

Unfortunately, you don’t! Sorry! We are hoping to have that feature added  into the software. If meal delivery to the same family continues for a few months or is frequent (many nights per week), you can work with your chapter leader to set up a recommendation schedule to avoid some overlap (i.e. Mondays are chicken, Wednesdays are beef/pork/fish, and Fridays are vegetarian). We get comments that chicken parm, Shepard’s pie and macaroni and cheese, are the most frequently repeated meals if you want to try something different.

Above all (considering any dietary restrictions, sensitivities, or preferences listed), you should just make what you want! Anything works. Our client’s are so lucky to have the meal!

I can’t find the Activity my Chapter Leader emailed me about, where is it?

You can see any of the listed Activities by logging in and looking at the Opportunities tab.

  1. Log in at http://volunteer.neighborbrigade.org or the My Impact app.
  2. Some activities you might not be able to see if you don’t have updated qualifications in our system. To make sure your Qualifications are up to date by going to My Profile and then Qualifications and updating/saving the appropriate settings.
  3. Click on the Opportunities tab from the menu, on the web browser you can choose Opportunity List or Opportunity Calendar view.
  4. There is a Filter Activities box at the top of the Opportunities page, you may need to adjust your filters if you aren’t seeing Activities that you are qualified for. For example, the Filters may be hiding Activities that have already been filled. Make sure the box next to “Only include activities that have openings available” is unchecked.
  5. Click on the Activity name you are interested in learning more about or signing up for. You will be brought to the Activity description and signup page or pop-up window depending on your view.
  6. Read/scroll through the description. Depending on your view and device you are using, mark the check box next to and time shift(s) you are interested in signing up for and then click the “Signup for Selected” button, or just use the Sign Up button for each shift.
  7. You should see on the screen a signup confirmation. (Note: You will not receive an email confirmation of your signup, check your Schedule tab if needed for verification.)

Where can I see what I have already signed up for?

  1. Log in to your volunteer profile at http://volunteer.neighborbrigade.org or on the My Impact app.
  2. You might see some scheduled Activities right away under your Upcoming Tasks section on your home screen.
  3. Click on the Schedule tab in the menu bar.
  4. You’ll be able to see the Activities that you are signed up for. You can click on or hover over the i/information box to read the description or remove yourself from the Activity on the website version, or click on the activity first to see the description or remove yourself from the activity in the app version. 

I have moved or no longer want to volunteer, how do I remove my account?

Once you resign, you will no longer be able to sign up for activities or log hours through Neighbor Brigade. However, you can sign back up using the same profile in the future if your circumstances allow.

  1. Login to http://volunteer.neighborbrigade.org
  2. Under the My Profile tab on the right side, click on Organizations.
  3. You should see a button to resign from your chapter.

Please note that you still may have to unsubscribe from Neighbor Brigade organization emails.

Contact support@neighborbrigade.org if you have any questions or problems or to resign from your chapter for you.

What do you do with our personal information?

Please see our legal policies in our handbook for full information. The security and privacy of our volunteers and clients is important to us. We do not sell, share or otherwise disperse your personal information. Your contact information it is held within the Better Impact system. We do not share volunteer information more than a first name with clients or other volunteers without permission. We may reach out to you through email or postal mail for regular Neighbor Brigade activities from your chapter or our organization, including news, information about upcoming events, fundraising, annual reports, or personal recognition. A Chapter Leader or staff member may use your phone number to reach out about activities that you that you have signed up. We use cumulative demographic information for grants and funding. In the event that we will use your likeness, feedback, name or comments publicly we will reach out!


Background Checks

How do I upload my CORI form in Better Impact (Massachusetts volunteers only)?

If you are using a desktop or web version of Better Impact:

  1. Print out, fill out and sign your CORI form, or have your driver’s license available.
  2. Take a picture or scan your document.
  3. Transfer the files if necessary and save in and easy to find location on your computer.
  4. Log in at http://volunteer.neighborbrigade.org.
  5. Click on My Profile -> Additional Information  (towards the top right side)
  6. Scroll a little down to see the “CORI Form” on the left, and click the associated “Choose File” button.
  7. You should be able to locate your file from your computer and click Open.
  8. Click the purple Save button when you are done (scroll up if necessary).
  9. You will receive an email once your check has been completed, or if additional information is needed.

If you are using the My Impact app on a mobile device:

  1. Print out, fill out and sign your CORI form, or have your driver’s license available.
  2. Log in to the My Impact app.
  3. Click on Menu, then My Profile, then Additional lnfo.
  4. Use the Choose File button, and the appropriate option to upload your document (Take a Photo or Video, access your Photo Library if you have taken the photo already, or Browse your files).

What is the Background Check process?

Background checks are valid for one year and then the paperwork must be filled out again.  Background checks are required for any intentional face to face interaction of service, checks are required for for example providing rides and friendly visits, but are not required for many tasks. While delivering meals, clients and volunteers may see each other but should be aware that background checks have not been done and we do not recommend volunteers step foot inside the home of a client if no background check has been completed (as written in our volunteer handbook).

In Massachusetts, background checks, also referred to as CORI checks, are free of charge but volunteers fill out forms and photocopy their ID’s to complete the process.  For chapters outside of Massachusetts our background checks are managed by Sterling Volunteers, a national background check system, and involve a fee that the organization is responsible for.

Neighbor Brigade staff are responsible for processing all background checks after they have been completed and we update the volunteer profiles when they have been completed. We also send an email to the volunteer letting them know it has been updated or expired. Background and personal information is not shared beyond staff, board members and perhaps Chapter Leaders. 

 

Where are the background check forms?

Massachusetts volunteers will use the iCori system. This requires printing out a paper form, filling out and signing the form, and returning it (via email, fax, mail, or uploading in our volunteer software). You will also need to provide a copy of the front and back of your driver’s license (submit a photocopy, scan or cell phone photo via email, fax, mail or uploading in our volunteer software.) You will receive an email from Neighbor Brigade staff once your background check has cleared. You can find the CORI form at http://neighborbrigade.org/CORI.pdf

Volunteers outside of Massachusetts will used Sterling Volunteers. To receive an invitation to this service, please email info@neighborbrigade.org.

Why do you need to perform a Sex Offender Check?

Any time a minor aged 17 or under (or often the elderly) is involved in receiving services or volunteering, legally a Sex Offender check must be done on all adults (clients and volunteers) that will interact with the minor.  

What is Sterling Volunteers?

For clients and for chapters outside of MA our background checks are managed by Sterling Volunteers (formerly Verified Volunteers), a national background check system.  Using Sterling Volunteers for a background check requires a volunteer to submit information online. The Sterling Volunteers system will run a check and return the data to Neighbor Brigade staff as a clear or a history involved (Neighbor Brigade staff will see no other personal information). 

What if I have a background?

If you have felony or criminal background in your history, the Executive Director is open to a discussion after the check has been made to discuss volunteer opportunities. 

What do you do with our personal information?

Please see our legal policies in our handbook for full information. The security and privacy of our volunteers and clients is important to us. We do not sell, share or otherwise disperse your personal information. Your contact information it is held within the Better Impact system. We do not share volunteer information more than a first name with clients or other volunteers without permission. We may reach out to you through email or postal mail for regular Neighbor Brigade activities from your chapter or our organization, including news, information about upcoming events, fundraising, annual reports, or personal recognition. A Chapter Leader or staff member may use your phone number to reach out about activities that you that you have signed up. We use cumulative demographic information for grants and funding. In the event that we will use your likeness, feedback, name or comments publicly we will reach out!


Software Support

How to I install the My Impact app?

You can use the My Impact app to log in, sign up and view your Chapter opportunities and schedule on your Android or Apple based device! It’s super convenient!

Check out the instructions and follow the links from the My Impact website! https://www.betterimpact.com/siteguide/my-impact-app/

How do I digitally submit my CORI form in Better Impact (Massachusetts volunteers only)?

If you are using a desktop or web version of Better Impact:

  1. Print out, fill out and sign your CORI form, or have your driver’s license available.
  2. Take a picture or scan your document.
  3. Transfer the files if necessary and save in and easy to find location on your computer.
  4. Log in at http://volunteer.neighborbrigade.org.
  5. Click on My Profile -> Additional Information  (towards the top right side)
  6. Scroll a little down to see the “CORI Form” on the left, and click the associated “Choose File” button.
  7. You should be able to locate your file from your computer and click Open.
  8. Click the purple Save button when you are done (scroll up if necessary).
  9. You will receive an email once your check has been completed, or if additional information is needed.

If you are using the My Impact app on a mobile device:

  1. Print out, fill out and sign your CORI form, or have your driver’s license available.
  2. Log in to the My Impact app.
  3. Click on Menu, then My Profile, then Additional lnfo.
  4. Use the Choose File button, and the appropriate option to upload your document (Take a Photo or Video, access your Photo Library if you have taken the photo already, or Browse your files).

I can’t log in.

If you remember the email address you registered with (likely you are receiving email from Neighbor Brigade to that account) you can use the Forgot Password link at http://volunteer.neighborbrigade.org

Or you can email support@neighborbrigade.org, and we will reset your username and password for you and help you log in!

How do I know what Opportunities are available?

Each time your community has a new need, your Chapter Leader should send you an email notifying you of activities coming up over the next month or so or last-minute needs. You should then login at http://volunteer.neighborbrigade.org and click on the Opportunities tab (then choose your preference from the Opportunity Calendar or Opportunity List option) OR check out Opportunities from the Menu in the My Impact app on your mobile device.

You can also login at any time to see if there are any needs available. Login at http://volunteer.neighborbrigade.org or using the My Impact app on your mobile device and click on the Opportunities tab from the menu bar.

Please Note:

  • You may need to update your Qualifications to see some Activities (for example, providing rides will require a valid background check and driver’s license. You can update your Qualifications under the My Profile tab (top right of your home screen after logging in at http://volunteer.neighborbrigade.org or from the Menu in the app.) Other times Opportunities may be visible to everyone and you may be required to provide your Qualifications after signing up.
  • You may need to adjust the filter settings to show all tasks (for example, the filter may be set for only tasks with or without openings, or that you are/aren’t Qualified for).

How do I sign up for an activity?

To view and sign up for Activities using the Opportunity Calendar View:

  1. Log in at http://volunteer.neighborbrigade.org
    (if you need your login information reset, please email support@neighborbrigade.org)
  2. Click on the Opportunities tab (on the top)
  3. Select Opportunity Calendar
  4. Opportunities will show up on the calendar on the day they are scheduled.
    • The first two characters refer to the start time (e.g. 4P= 4:00 pm; 10A 10:00 AM)
    • Opportunities are color coded by Activity Category.
    • Hovering over the Activity will show an open or slashed circle indicating that the task has been filled or not.
  5. Click on the Opportunity to read the Activity Description or sign up. Scroll down the window to reveal any openings and use the +Sign Up Button at the bottom of the Activity description pop-up to sign up!

To sign up for community collections and other Activities using the Opportunity List View:

  1. Log in at http://volunteer.neighborbrigade.org
    (if you need your login information reset, email support@neighborbrigade.org)
  2. Click on the Opportunities tab (on the top)
  3. Select Opportunity List
  4. Scroll to view the Activities. Click on an Activity you are interested in to read more about it.
  5. Read/scroll beyond the description and you’ll see the available schedule at the bottom of the page.
  6. Click on the Sign Up button to the right of the date and time shift(s) you are interested in signing up for.

To sign up for activities using the My Impact app:

  1. Log in at on the My Impact app (if you need your login information reset, email support@neighborbrigade.org)
  2. Click on the Menu tab.
  3. Click on Opportunities.
  4. Scroll to view the Activities. Click on an Activity you are interested in to read more about it.
  5. Read/scroll beyond the description and you’ll see the available schedule at the bottom of the page.
  6. Click on the check box next to the shift(s) you are interested in and click the Signup for Selected, or the arrow to the right of the shirt and click on the Sign Up button

With any of these sign up methods, you can confirm you have signed up by looking at your Schedule tab.

Where is the client’s address?

Occasionally, the client’s address is listed in the Activity description, but sometimes you will have to sign up for the activity first, before knowing the address to protect our Client privacy or there may be other sensitive private information involved (for example, pin codes to a building entry or phone numbers). If this is the case, and you have already signed up for the activity:

Log in to your volunteer profile via web browser (http://volunteer.neighborbrigade.org) or the My Impact app and click on the Schedule tab from the Menu.

  • On the web browser, hover over or click on the i/information button and you should see the full text of the Activity description, including any additional information just for volunteers who have signed up to help.
  • On the app, click on the Activity name. Any additional information for volunteers who have signed up is listed at the bottom of the description. 

Will I receive a reminder about the activity I signed up for?

In order to minimize spam filter conflicts, reminder emails are not the default. You will need to opt-in to reminders.  If you opt-in, you will receive reminders on the weekend, one and two weeks before the activity that you’ve signed up for. (So if you sign up on Monday for an activity on Friday, you will not receive an automatic email reminder!)

If you use a calendar service on your phone or computer you can add individual activities from your schedule tab, or set up and subscribe to a calendar feed in your profile. Depending on your calendar settings, it can automatically fill, update and send you reminders (i.e. google calendar, outlook calendar, or iCal).

To set up your subscriptions:

  1. Log in to your volunteer profile at http://volunteer.neighborbrigade.org or on the My Impact app. 
  2. On the website, click on the My Profile/Contacts tab on the upper right side, and scroll down. You’ll see the Subscriptions section on the right side including setting up a calendar feed. On the app, you can subscribe to the reminder emails by going to the Schedule tab of the menu and scrolling down. 

Please note, you will not receive an automated confirmation when you sign up for an activity. Check your schedule tab to confirm your signup!

Where can I find what I signed up for?

Log in to your volunteer profile at http://volunteer.neighborbrigade.org or on the My Impact app. You  might see some Activities under your Upcoming Tasks section on your home screen. Click on the Schedule tab. You’ll be able to see the Activities that you are signed up for. In the website version, click on or hover over the i/information box, and in the app, you can just click on the activity name if you want to read the original description again, read additional information, or un-assign/Remove yourself from the Activity.

I have questions about the volunteer software/app.

No problem! We love questions! We’re happy to provide the assistance! Feel free to email support@neighborbrigade.org with any questions. We’ll get back to you quickly via email, can also call or set up a screen sharing video conference if necessary.

Our volunteer management software also has an online instruction guide that you can find here: https://www.betterimpact.com/siteguide/.

I want to remove myself from an Activity.

We understand things come up in busy lives! You can often remove yourself from the shift on your own using the instructions below – if the Remove button isn’t available (typically not an option under 48 hours before the activity), you will need to contact your Chapter Leader directly to let her/him know of your change of plans.

  1. Log on to http://volunteer.neighborbrigade.org or on the My Impact app.
  2. Click on the Schedule tab from the menu.
  3. You should see and be able to click the [Remove] button next to the shifts you are interested in removing yourself from on the web version, or in the app, click on the activity shift and the [Remove] button will be at the top of the screen.